Privacy Policy

Effective Date: 01/01/2025

Company: Bright Green Roof Central Florida LLC
Contact:
Phone: (321) 84-GREEN
Email: centralflorida@brightgreenroof.com
Address: 675 N Hunt Club Blvd #20, Longwood, FL 32779

1. Overview

Bright Green Roof Central Florida LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your information when you interact with our website, chatbot, forms, emails, phone calls, and advertisements.

By using our services or submitting your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information when you:

Fill out service request, estimate, referral, or contact forms

Engage with our chatbot or book appointments

Subscribe to email or SMS communications

Participate in promotions or surveys

Collected Information May Include:

Full name

Property address

Phone number

Email address

Property details (roof age/type, number of solar panels, photos)

Referral contact information

We do not collect payment or financial data through our website.

3. How We Use Your Information

We use your information to:

Provide service estimates and schedule appointments

Respond to inquiries and customer support requests

Send appointment reminders, updates, and confirmations

Deliver promotional offers and follow-up communication

Improve website performance and user experience

Conduct analytics and targeted marketing (e.g., Facebook/Google)

We do not use your personal data for unrelated or unauthorized purposes.

4. Communications (SMS, Email, Voice Calls)

By submitting your information, you consent to receive:

Text messages (SMS/MMS)

Voice calls (including AI or prerecorded messages)

Emails from Bright Green Roof Central Florida LLC

These messages may be used to provide service updates, appointment reminders, or promotional offers.

Opt-Out Options:

Text: Reply "STOP" to unsubscribe

Email: Click the unsubscribe link at the bottom of any email

Voice: Say “unsubscribe” or request removal by phone or email

We honor all opt-out requests in compliance with the TCPA and CAN-SPAM Act.

5. How We Protect Your Information

We implement reasonable administrative, physical, and technical safeguards, including:

Encrypted servers

Access-controlled systems

Secure form submissions

Ongoing monitoring for vulnerabilities

Please note that no online system is 100% secure. We regularly evaluate security best practices and update our systems as needed.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember preferences

Track site performance and traffic

Power Google and Facebook ads

Improve site usability and conversion

You may disable cookies via your browser settings. Some site features may not function properly if cookies are turned off.

7. Third-Party Services and Disclosure

We do not sell your personal information.

We may share your information with trusted third-party vendors to:

Manage website hosting and analytics

Deliver email or SMS campaigns

Assist with marketing, booking, or AI automation

All vendors operate under confidentiality agreements. We may disclose data if required to comply with the law, respond to legal requests, or protect our rights and safety.

8. External Links

Our website may contain links to external websites, including:

Google Reviews

Facebook, Instagram, or YouTube

Other service providers

We are not responsible for the privacy practices or content on third-party websites.

9. Advertising & Analytics

We use services such as:

Google Ads and Google Analytics

Facebook Pixel and Meta Business Tools

These services may collect non-personal data to display personalized ads. You can opt out of interest-based advertising via:

Google Ad Settings

Network Advertising Initiative (www.networkadvertising.org)

Google Analytics Opt-Out Browser Add-On

10. Do Not Track (DNT)

Our website respects Do Not Track settings and does not track users when a DNT signal is enabled.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from anyone under 13. If you believe we have received such data, please contact us and we will delete it promptly.

12. Policy Updates

We may revise this Privacy Policy from time to time. All changes will be posted with a new effective date. Continued use of our services after changes implies acceptance of the updated terms.

13. Contact Information

For privacy-related questions, opt-out requests, or data deletion inquiries, contact us at:
Phone: (321) 84-GREEN
Email: centralflorida@brightgreenroof.com
Mailing Address: 675 N Hunt Club Blvd #20, Longwood, FL 32779