Privacy Policy
Last Updated: 1-19-2024
Company: Bright Green Roof Central Florida LLC
Website:
www.brightgreenroofcf.com
Bright Green Roof Central Florida LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with our Website, communication channels, and AI-powered tools.
By accessing or using our services, you consent to the terms in this Privacy Policy.
1. Information We Collect
We collect personal information when you:
Submit a service estimate, referral, or contact form
Communicate via chatbot, voice assistant, text, or phone call
Interact with AI-generated content or automated agents
Use our website or booking platform
This may include:
Name
Phone number
Email address
Property address
Details about your roof, property, or referral
Voice recordings (with consent) during customer service or AI agent calls
Device/browser data (e.g., IP address, device type, location if allowed)
Communication history via text, call, email, chatbot, or AI tools
We do not collect credit card or banking information on the Website.
2. How We Use Your Information
We use your information to:
Provide service estimates and follow-ups
Coordinate appointments and customer support
Deliver personalized AI assistance (chat, voice, or SMS)
Improve our marketing, Website functionality, and service offerings
Track and analyze user engagement and campaign effectiveness
We do not use your personal data for unrelated purposes or sell your information to third parties.
3. AI, Voice, and Automated Communications
Bright Green Roof Central Florida LLC may use AI-powered tools, including:
Automated text responders (SMS)
Website chatbots or virtual assistants
Voice assistants for call routing or appointment reminders
AI agents that assist with appointment booking, FAQs, or service suggestions
AI-generated summaries or follow-ups sent via email or text
User Acknowledgement:
By engaging with any AI system (chat, voice, text, or phone), you acknowledge and agree that your interactions may be:
Recorded or stored for quality assurance, legal compliance, or training
Used to improve service recommendations and enhance user experience
Handled in part by AI software, not a human agent
All voice recordings and AI usage comply with Florida’s two-party consent law. We will notify you at the beginning of any recorded calls or when AI systems are in use. You may decline or opt out of such communication at any time.
4. How We Protect Your Information
We implement industry-standard security practices to safeguard your data:
Secure forms with encryption and HTTPS protocols
Access controls on customer records
No financial or sensitive government data is stored or processed
Periodic reviews of our AI and automation systems to ensure responsible use
Despite our best efforts, no online platform can be guaranteed 100% secure.
5. Cookies and Tracking Technologies
We use cookies and tracking tools to:
Remember user preferences
Monitor website traffic and performance
Support Google Ads, Facebook Ads, and retargeting campaigns
You can control cookies via your browser settings. Disabling them may affect functionality.
6. Third-Party Disclosure
We may share your data only:
With trusted service providers (e.g., marketing, analytics, scheduling)
When legally required (e.g., subpoenas, fraud investigation)
In non-personal form for aggregate analysis or ad optimization
We never sell your personal information.
7. Third-Party Links and Tools
Our site may link to third-party platforms (e.g., Google, Facebook, scheduling tools). We are not responsible for their content or privacy practices.
8. Advertising and Analytics
We use platforms like Google Ads, Meta (Facebook/Instagram), and analytics tools to:
Show retargeting ads based on user visits
Track ad impressions and engagement
Deliver content tailored to interests or demographics
You can opt out of interest-based advertising via:
Network Advertising Initiative
Google Analytics Opt-Out Add-on
9. Do Not Track (DNT)
We honor Do Not Track (DNT) signals sent by your browser and do not track or remarket to those users when DNT is active.
10. Children's Privacy
Our Website is not intended for children under 13. We do not knowingly collect data from minors. If we learn we’ve received information from a child under 13, we will delete it promptly.
11. Florida-Specific Disclosures
Under Florida law:
We notify users of recorded calls or AI-assisted communications in advance.
We do not sell or transfer personal data for profit.
You may request access to or deletion of your information by contacting us below.
12. Updates to This Policy
We may update this Privacy Policy at any time. Any changes will be posted here with a revised effective date. We encourage you to review it regularly.
13. Contact Information
For questions, concerns, or privacy-related requests, contact:
Bright Green Roof Central Florida LLC
📞 Phone: (321) 84-GREEN
📧 Email:
centralflorida@brightgreenroof.com
🏢 Address: 675 N Hunt Club Blvd #20, Longwood, FL 32779